Privacy Policy

Last updated: 16th June 2025

Mettingham Castle House ("we", "our", or "us") is committed to protecting your privacy and handling your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains what personal data we collect, how we use it, and your rights in relation to it.

1. Who We Are

Business Name: Mettingham Castle House
Website: https://www.mettinghamcastle.com
Contact Email: info@mettinghamcastle.com

Our website is hosted on the Wix platform. Bookings are made through Bedful, and payments are securely processed via Stripe. Guests also receive a digital guidebook through Touch Stay following a confirmed booking.

2. What Information We Collect

When you visit our website, make an enquiry, or complete a booking, we may collect the following personal information:

Full name
Email address
Phone number
Postal address
Booking details (e.g., dates, number of guests, preferences)
Payment-related information (handled via Stripe)
IP address and browser/device information (via cookies)

We do not store or have access to your full card details.

3. How We Collect Your Data

We collect your data in the following ways:

When you make a booking via Bedful
When you contact us by email, phone, or form
When you browse our website (via cookies/analytics tools)
When you receive our digital guidebook via Touch Stay

4. How We Use Your Data

Your data is used to:

Confirm and manage your holiday home booking
Send booking confirmations and relevant pre-arrival information
Deliver your digital guest guide via Touch Stay
Respond to your enquiries and support requests
Improve our website and services
Fulfil legal, financial, or regulatory obligations

5. Third-Party Services We Use

We share your information with trusted service providers necessary to operate our business and deliver services to you:

a. Bedful

Handles booking management and integration with Stripe.
🔗 Bedful Privacy Policy

b. Stripe

Processes all payments securely on our behalf. We do not store card information.
🔗 Stripe Privacy Policy

c. Touch Stay

Provides guests with a digital guidebook based on your booking data.
🔗 Touch Stay Privacy Policy

d. Wix

Our website is built and hosted on Wix, which may process basic visitor data.
🔗 Wix Privacy Policy

We do not sell your data or share it with any unrelated third parties.

6. Legal Basis for Processing

We process your personal data based on:

Contractual necessity – to manage bookings and provide accommodation
Consent – where you opt in to newsletters or marketing
Legitimate interests – to improve services and prevent fraud
Legal obligation – to comply with financial and legal requirements

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements (usually up to 6 years).

8. Your Data Protection Rights

You have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your data (where applicable)
Object to or restrict processing
Withdraw consent for marketing
Lodge a complaint with the ICO: https://ico.org.uk

To exercise your rights, contact us at: info@mettinghamcastle.com

9. Cookies and Analytics

Our website uses cookies to enhance your experience and analyse traffic. You can manage your cookie preferences through your browser settings.

Please see our Cookie Policy “available on request”.

10. External Links

Our website and email content may include links to external websites (e.g. Bedful, Stripe, Touch Stay). We are not responsible for the content or privacy practices of these third-party sites.

11. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website with the date of the most recent revision.

Contact Us

If you have any questions about this Privacy Policy or how we use your data, please contact:

Email: info@mettinghamcastle.com or info@onemana.uk